News Headlines

21 Jan 2022

Welcome to Our New Website

Here at Progress Systems, we've been working hard at the development of a brand new website.

19 Apr 2021

Welcome Abbeyfeale Credit Union

This week they were in Limerick with Abbeyfeale Credit Union who made the switch to Progress. Our team of Annemarie, Nicki and Roisin were onsite for the week to complete the system switch and to support and train Peter Murphy and the team.

16 Mar 2021

Progress Systems are guaranteed Irish

Guaranteed Irish is an an organisation that champions Irish businesses. The group awards the Guaranteed Irish symbol to companies which provide quality jobs, supports local communities and are committed to Irish provenance.

08 Mar 2021

Online integrated Card Payments

Recently Progress has Partnered with the two global leaders in online payment processing. Worldpay and Global Payments (formally Realex) to allow credit unions offer their members aa automated real time online Integrated Debit Card payment option.

06 Mar 2021

Welcome Cholm Cille Credit Union

On Thursday 5th March 2021 Cholm Cille Credit Union in Inverin, Co. Galway went Live using Progress Banking. They also went Live with a brand new website and will be getting a new mobile App and full Digital capabilities in the weeks after they go live.

06 Mar 2021

TUI CU Hit 90% Online Membership

in February 2021 TUI Credit Union launched the Integrated Biometric Member Onboarding from Progress having previously used a non integrated option. Since the February launch, they have now reached a substantial milestone with 90% of all Membership Applications coming through their new Digital Channel.

19 Sep 2018

London Plus CU Goes Live with Integrated Debit Card Service

London Plus Credit Union has gone live with a new integrated debit card.

10 Aug 2018

Bradford and District Credit Union Celebrates 25 Years

Progress Systems would like to congratulate Bradford and District Credit Union on reaching 25 years in service.

01 Aug 2018

Congratulation to Tower CU!

Progress Systems would like to congratulate Clondalkin Credit Union on their successful rebranding as Tower Credit Union.

09 Mar 2018

Our New Online Loan Application and Digital Signature are Here

Progress Systems is proud to announce the launch of our new Online Loan Application, and a highly advanced Digital Signatures feature.

Customer Support

The importance of Customer Support within Progress is paramount and is reflected in our staff structures with over 90% of the employees of Progress employed in the Support and Development Departments.

One of our milestones for our Support Department was to achieve ISO27001 Certification which we did in 2012 and again each year since. ISO27001 is one of the building blocks for our Support Service, it requires a process that is consistent in its approach to all support issues that arise. Our Support Service process works to our ISO standards with data security and processes at the core.

An overview of our process is as follows:

  • Call ID is allocated to every support call
  • Calls are evaluated immediate by a designated Support Person who allocates the call by severity
  • Contact is made with the Credit Union with authorised connection if required
  • Calls response is complete and an email report issued to the Credit Union IT Contact
  • Credit Union has access to the Call Log Portal, which gives Realtime 24/7 access to the Credit Union of all their calls
  • Fully documented process

Additionally, we hold training seminars each year in different locations where we discuss the top 10 support issues and their solutions.

The success of Progress with the Credit Union marketplace is also attributed to having the most responsive, knowledgeable and pleasant support team. Our standard support service is six days a week with emergency cover for outside hours. Our team have all originally worked in Credit Unions and have brought a wealth of operational knowledge to Progress.